Terms of service
# Terms of Service
## Overview
Welcome to LaserGlow Pets. These Terms of Service describe the terms and conditions that apply when you visit, browse, purchase from, or otherwise use our website, products, services, content, tools, and features.
The terms “we,” “us,” and “our” refer to LaserGlow Pets. LaserGlow Pets operates this website and online store to provide pet wellness products, product information, customer support, and related services. Our store is powered by Shopify, which helps us provide the online shopping experience.
By accessing or using our website or purchasing from us, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use our website or services.
## Section 1 - Eligibility, Access, and Account
By using this website, you represent that you are at least the age of majority in your state, province, or country of residence.
You may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment information. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person.
## Section 2 - Our Products
LaserGlow Pets sells pet wellness products, including dog supplements and related pet care products.
We make every effort to describe our products accurately. However, product packaging, colors, images, ingredient presentation, and appearance may vary slightly from what appears on your screen due to device settings, photography, packaging updates, or manufacturing changes.
Product descriptions, ingredients, packaging, prices, and availability may change at any time without notice. We reserve the right to discontinue any product or limit product quantities at our discretion.
Our pet wellness and supplement products are intended for animal use only. They are not intended to diagnose, treat, cure, or prevent any disease. Product information provided on our website is for general informational purposes only and should not replace advice from a licensed veterinarian.
Always read and follow the product label before use. Consult your veterinarian before using any product if your pet is pregnant, nursing, taking medication, has a medical condition, has known allergies, or experiences any adverse reaction.
You are responsible for reviewing all product labels, ingredients, warnings, and directions before using any product. You agree to use products only as directed and only for the intended animal species listed on the product label.
## Section 3 - Orders
When you place an order, you are making an offer to purchase the products in your cart. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, product availability, pricing errors, shipping restrictions, or other issues.
Your order is not accepted until we confirm the order and process payment. Once an order has been accepted, we may be unable to cancel or modify it.
If we cancel or change an order, we will attempt to notify you using the email address, phone number, billing address, or shipping address provided at checkout.
Unless otherwise agreed in writing, purchases are intended for personal or household use and not for commercial resale or export.
Returns and exchanges are handled according to our Refund Policy.
## Section 4 - Prices, Payment, and Billing
Prices, discounts, promotions, and product availability are subject to change without notice. The price charged will be the price displayed at checkout at the time your order is placed.
Unless otherwise stated, prices do not include taxes, shipping, handling, customs duties, import fees, or other charges that may apply.
You agree to provide current, complete, and accurate purchase and account information for all orders. You represent that you are authorized to use the payment method provided and that all charges will be honored by your payment provider.
We reserve the right to correct pricing errors, cancel orders affected by pricing mistakes, and update product information at any time.
## Section 5 - Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs, incorrect shipping information, high order volume, or events outside our control.
We will make reasonable efforts to ship orders within the timeframes stated on our website. If a shipment is delayed or cannot be fulfilled, we may contact you with updated information or available options.
Once an order is transferred to the shipping carrier, title and risk of loss may pass to you, subject to applicable law. If your package is lost, damaged, or shows delivery issues, please contact us so we can review the shipment and help resolve the issue according to our Shipping and Refund Policies.
You are responsible for providing a correct and complete shipping address. We are not responsible for orders shipped to an incorrect address provided by the customer.
## Section 6 - Returns and Refunds
Returns, exchanges, damaged items, missing items, and refunds are handled according to our Refund Policy.
Because we sell pet wellness and supplement products, opened or used products may not be eligible for return for safety and quality reasons.
Original shipping charges may be non-refundable unless the return is due to our error or required by applicable law.
## Section 7 - Intellectual Property
All content on this website, including text, images, graphics, logos, product names, product descriptions, videos, icons, designs, layouts, trademarks, service marks, and other materials, is owned by LaserGlow Pets, its affiliates, partners, suppliers, licensors, or service providers and is protected by applicable intellectual property laws.
You may use this website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, display, sell, exploit, or create derivative works from any part of our website or content without our prior written permission.
LaserGlow Pets names, logos, product names, designs, and slogans may not be used without our prior written permission.
## Section 8 - Third-Party Services and Tools
Our website may include third-party services, tools, apps, payment processors, shipping providers, marketing platforms, analytics tools, or other features that are not owned or controlled by us.
These third-party tools are provided “as is” and “as available.” We are not responsible for third-party services, websites, content, privacy practices, policies, or performance.
Your use of third-party tools may be subject to the terms and policies of those third parties.
## Section 9 - Third-Party Links
Our website may contain links to third-party websites or resources. These links are provided for convenience only.
We are not responsible for reviewing, evaluating, or guaranteeing the accuracy, safety, content, policies, or practices of third-party websites. If you access third-party websites, you do so at your own risk.
Questions or concerns about third-party products, services, websites, or content should be directed to the third party.
## Section 10 - Relationship with Shopify
LaserGlow Pets is powered by Shopify, which helps us provide our online store and related services. However, purchases made through our store are made directly with LaserGlow Pets.
By using our website, you acknowledge that Shopify is not responsible for any aspect of sales between you and LaserGlow Pets, including products, fulfillment, customer service, returns, refunds, injury, damage, or loss related to purchased products or services.
## Section 11 - Privacy
Your use of our website is also governed by our Privacy Policy, which explains how personal information may be collected, used, shared, and protected.
Because our store is hosted by Shopify, Shopify may also collect and process certain personal information to provide and improve the services used to operate our store.
Please review our Privacy Policy for more information.
## Section 12 - Reviews, Comments, and Feedback
If you submit reviews, comments, testimonials, photos, videos, suggestions, ideas, feedback, or other content to us, you grant LaserGlow Pets a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, edit, publish, translate, distribute, display, and promote that content in any medium, including for marketing and commercial purposes.
You represent that you own or have the necessary rights to submit the content and that your content does not violate any third-party rights, laws, or these Terms.
We may monitor, edit, refuse, or remove content that we determine is unlawful, offensive, false, misleading, defamatory, abusive, obscene, infringing, spam, or otherwise objectionable.
You are solely responsible for any content you submit.
## Section 13 - Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, ingredients, pricing, promotions, offers, shipping charges, transit times, availability, or other information.
We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.
## Section 14 - Prohibited Uses
You may use our website and services only for lawful purposes.
You agree not to use the website or services:
- For any unlawful, fraudulent, abusive, or malicious purpose
- To violate any law, regulation, ordinance, or third-party right
- To infringe our intellectual property rights or the rights of others
- To submit false, misleading, or inaccurate information
- To harass, abuse, defame, threaten, or harm any person
- To upload or transmit viruses, malware, or harmful code
- To spam, phish, scrape, crawl, or collect personal information
- To interfere with website security, functionality, or access controls
- To impersonate another person or entity
- To reproduce, duplicate, copy, sell, resell, or exploit any part of the website without permission
We reserve the right to suspend, restrict, or terminate access to our website or services if we believe you have violated these Terms.
## Section 15 - Automated Access and Agents
You may not use bots, crawlers, scrapers, automated tools, artificial intelligence agents, or similar technologies to access, copy, scrape, monitor, purchase from, or interact with our website in a way that violates these Terms, bypasses security measures, causes burden on our systems, or accesses content without permission.
We may block, limit, or restrict automated access at any time.
## Section 16 - Termination
We may terminate, suspend, or restrict your access to the website or services at any time, without notice, if we believe you have violated these Terms or if we determine it is necessary to protect our business, customers, website, systems, or legal rights.
Any obligations or liabilities incurred before termination will survive termination. Sections relating to intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, privacy, and any other provisions that by their nature should survive will continue to apply.
## Section 17 - Disclaimer of Warranties
Our website, services, content, and products are provided “as is” and “as available,” except as expressly stated by LaserGlow Pets.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free of viruses or harmful components. We do not warrant that product descriptions, content, or other information will always be accurate, complete, current, or useful.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow limitations on implied warranties, so some of these disclaimers may not apply to you.
## Section 18 - Limitation of Liability
To the fullest extent permitted by law, LaserGlow Pets and its owners, officers, employees, affiliates, contractors, suppliers, service providers, licensors, and partners will not be liable for any indirect, incidental, punitive, special, consequential, or similar damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or other damages arising from your use of the website, services, or products.
Nothing in these Terms is intended to limit rights that cannot legally be limited under applicable law.
## Section 19 - Indemnification
You agree to indemnify, defend, and hold harmless LaserGlow Pets, Shopify, and our affiliates, owners, officers, employees, contractors, suppliers, service providers, licensors, and partners from and against any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:
- Your breach of these Terms
- Your misuse of the website or services
- Your violation of any law or third-party right
- Your content, reviews, feedback, or submissions
- Your improper use of any product
We reserve the right to control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us.
## Section 20 - Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed. The remaining provisions will continue in full force and effect.
## Section 21 - Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, make up the entire agreement between you and LaserGlow Pets regarding your use of the website and services.
## Section 22 - Assignment
You may not assign, transfer, or delegate these Terms or your rights or obligations without our prior written consent.
We may assign, transfer, or delegate these Terms and our rights or obligations without notice or consent where permitted by law.
## Section 23 - Governing Law
These Terms of Service and any separate agreements whereby we provide services or products to you shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.
You and LaserGlow Pets consent to the jurisdiction of the state and federal courts located in New Jersey, except where applicable law requires otherwise.
## Section 24 - Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page.
The “Last Updated” date may be revised when changes are made. Your continued use of the website or services after changes are posted means you accept the updated Terms.
## Section 25 - Contact Information
Questions about these Terms of Service should be sent to:
LaserGlow Pets
Email: support@laserglowpets.com
Legal business name: LaserGlowPets
Business phone number: 862-400-7279
Last updated: 6/13/2026