Refund policy
Return & Refund Policy
First Bottle Guarantee
Trying LaserGlow Pets for the first time? If you or your dog aren't happy with your first bottle, contact us within 30 days of delivery and we'll refund the product price. You don't need to send the bottle back. This guarantee applies to one bottle per household, on your first order only.
30-Day Returns
We have a 30-day return policy. You have 30 days after receiving your order to request a return.
Outside of the First Bottle Guarantee, items must be unused, unopened, sealed, in their original packaging, and in the same condition you received them. You'll also need the receipt or proof of purchase.
Because our products are pet wellness and supplement products, opened or used items can't be returned for safety and quality reasons, except under the First Bottle Guarantee.
To start a return, email support@laserglowpets.com with your order number and the reason for your request. Returns must be approved before being sent back. Items sent back without an approved return request will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was received. If your return is approved, we'll send instructions on how and where to send your package. Original shipping charges are non-refundable unless the return is due to our error.
Damaged, Defective or Wrong Items
Please inspect your order when it arrives. If an item is damaged, defective, or wrong, contact us at support@laserglowpets.com within 7 days of delivery so we can make it right. Include your order number and photos of the product, packaging, and shipping label.
Non-Returnable Items
For safety and quality reasons, we can't accept returns on:
- Opened or used supplements (except under the First Bottle Guarantee)
- Products with broken seals
- Items not in their original packaging
- Gift cards
- Final sale or clearance items
Exchanges
The fastest way to get a different item is to return the one you have. Once your return is accepted, place a separate order for the new item.
Refunds
We'll notify you once we've received and inspected your return, or approved your First Bottle Guarantee request. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at support@laserglowpets.com.